Knowledge Base

faq

  1. Login to your OpsPi Account.
  2. Go to "Hosting Controls" > "Domains"
  3. Select and click on your domain.
  4. Go under "My Website" panel and choose "Start Website Builder"
  5. You will get a list of templates. Choose the required template.

    • Drag & drop layout from main toolbar;
    • Choose layout composition;
    • Select one of the following layout in right toolbar:
  1. Horizontal Layout:
    • Element alignment is horizontal. horizontal layout
  2. Vertical Layout:
    • Element alignment is vertical. Vertical layout
  3. Floating Block:
    • Element alignment does not have a strict structure.
      Note. No additional layouts should be added to floating block. Floating block

Background can have an image/video uploaded:


  1. Option 1:
    • Upload it as background gallery.
  2. Option 2:
    • Select layout and select background ;
    • Select image/video and upload video;
    • Adjust opacity;
    • Select position, choose what position picture will start from;
    • Select repeat options. Horizontally or vertically to have image/video repeat for horizontal/vertical position;
    • Select "Don't scroll background" to have background at the same position;
    • Select "Offset" to move image/video from the starting point;
    • Select "Auto" to have auto resize picture and select if the picture is going to be stretched to fit the layout or it is going to fit as it is.
  3. Preview:
    • business

  • Login to your OpsPi Account.

  • Go to "Hosting Controls" > "Domains"

  • Select and click on your domain.

  • Go under "My Website" panel and choose "Start Website Builder"

  • Click "New/Reset" dropdown list at top of builder;

  • Select "Change template" and choose from templates available or create website from "Blank Template"

Note: All components disappeare when template is changed.

  1. Save backup:
    • Open your websites;
    • Open the builder with the original domain using "Edit Website" button;
    • Save website's backup by following step 1 in the link.
  2. Restore backup:
    • Open the builder with the new domain using "Edit Website" button;
    • Restore backup by following step 3 in the link.

  1. If you don't have a website yet:
    • You can use the "Landing page" template;
  2. You can use the "Landing page" template;
    • Сonnect the menu items with the necessary sections of your website by going through the steps (in step 4, use the part for "menu item").

  1. Adding layout:
    • Drag and drop layout from main toolbar;
    • Choose layout composition;
    • Add elements into your layout;
    • If you have more than one layout you can add elements to each layout.
  2. Customising layout
    • Position:
      Change elements position in layout. Choose from "Horizontal Layout", "Vertical Layout" or "Floating Block" in right toolbar.
    • Alignment:
      Align elements in layout by selecting alignment for that layout in right toolbar.
    • Background:
      Select layout and click background icon in right toolbar; Choose your background layout colour and opacity; Or upload image/video:
      1. Adjust opacity;
      2. Select position, choose what position picture will start from;
      3. Select repeat options. Horizontally or vertically to have image/video repeat for horizontal/vertical position;
      4. Select "Don't scroll background" to have background at the same position;
      5. Select "Offset" to add move image/video from the starting point;
      6. Select "Auto" to have auto resized picture and select if the picture will be streched to fit to layout or fit as it is;
      7. Sele
      opacity, position, etc.
    • Dublicate:
      Add duplicate layouts by clicking on icon on layout you want dublicate and choose "Dublicate".
    • Borders:
      Select layout and click border icon in right toolbar to add borders to layout and choose your width, style and colour.
    • Size:
      Adjust layout size or "Allow to adjust size automatically" in right toolbar.

  1. Adding Menu:
    • Drag and drop Menu from main toolbar;
    • Choose Menu composition;
    • Click "New Menu Item":
      • Select type of menu item (e.g. "Page");
      • Enter "Name";
      • Select from dropdown list "Copy layout from" (e.g. Home);
      • (Optional) Select section that needs to be clear; Click "Apply".
  2. Customising Menu:
    • Select type of menu item:
      • Page on your website.
        Select page from dropdown list.
      • Web Address.
        Enter URL.
      • File from your Website.
        Click and select file from gallery or "Upload New File".
      • E-mail address.
        Enter e-mail address.
      • Phone Number.
        Enter phone number together with country code.
      • Popup.
        Select popup page from dropdown list or click to create "New Popup".
      • Empty.
        Leave the menu item empty.
    • Select additional options to "Open in a New Window", etc.
    • Submenu:
      1. Drag your created element to required location or on top of a menu element to create a submenu.
      2. Note: By default if menu is placed in "Header" or "Footer" section of the website it will be shown on all pages.
      3. If menu is in "Body" section of the website, select "Visibility" and select how to show your menu.

  1. Adding new page:
    • Select "Settings" at top of website builder and select "Pages";
    • Select "New Page";
    • Select page type;
    • Write page "Name";
    • Select from dropdown menu which page layout to copy;
    • (Optional) Select section that needs to be clear;
    • Click "Apply".
  2. Customising new page:
    • Make page as home page, do not index or show popup when page is open;
    • Add SEO to your page: Title, description, etc.;
    • Add page background;
    • Add custom script.

  • Click "Page Structure" at the top of right toolbar;
  • Select element and drag and drop it to where you want to move it (e.g. select layout and drag and drop it in footer).

To add files to your website, you can upload it gallery.

Types of files that can be added to your website:

  • Image:
    'jpg', 'jpeg', 'gif', 'png', 'svg', 'webp'
  • Video:
    'ogg', 'mp4', 'mpeg', 'avi', 'flv', 'mkv', 'mov', 'webm'
  • Favicon:
    'jpg', 'jpeg', 'gif', 'png', 'ico', 'svg'
  • Audio:
    'mp3', 'aac', 'wav', 'ra', 'midi', 'ram', 'wma', 'ogg', 'ape'
  • Other documents:
    'pdf', 'docx', 'doc', 'xls', 'xlsx', 'rtf', 'ppt', 'pptx', 'odt', 'txt', 'csv', 'html', 'xml', 'js', 'yml', 'rar', 'zip', 'tar', 'gz', 'eps', 'cdr'

  1. Select a Layout and type of layout in right toolbar;
  2. Select alignment of your elements in layout;
  3. Select alignment for vertical layout, if horizontal layout and "Switch to vertical layout on smaller screens" is selected.

  1. Save backup:
    • Open the builder with the initial domain using the "Edit website" button;
    • Select the "Publish" drop-down list and select "Backup / Restore";
    • Click "Download Backup" button.
  2. Auto backup:
    • Go to "Publish" dropdown list and select "Backup / Restore" option;
    • Switch to the "Restore" tab and choose auto backup version to restore;
    • Auto backups are automatically saved every 5 minutes.
    • The number of auto-backups per website is limited and it saves 50 copies by default. Only 50 newest copies are saved when the limit is reached.
  3. Restore backup:
    • Go to "Publish" dropdown list and select "Backup / Restore" option;
    • Select "Restore" tab;
    • Click "Browse" and choose downloaded backup from your computer or choose auto backup version to restore;
    • Click "Restore".
    multiple backup

  1. Select element / layout you would like to copy;
  2. Click in top right corner of the element;
  3. Select copy and select layout in which you would to paste copied element/layout;
  4. Click in top right corner of the layout and select paste;
easily wl

  • Click "Undo" button at the top of the builder to go back to previous step;
  • Click "Redo" button at the top of the builder to cancel undo action. This button only appears if you used "Undo".

  • Select element / layout you would like to duplicate;
  • Click in top right corner of the element;
  • Select duplicated element and drag it to section in which you would like it to appear.

  1. How to add anchors?
  2. Choose "Advanced" category in right toolbar;
  3. Write "Anchor name" (e.g. anchor) (Optional) Write "Class name" and "Name";
  4. Select element you want to link to anchor:
    • For menu item:
      • Select "Edit Menu" in right toolbar;
      • Click on "New Menu Item";
      • Select "Link" and write "Name";
    • For image/button:
      • Click icon below "URL" in right toolbar;
    • For text:
      • Select text part you need to add anchor;
      • Click "Link" button in text editor;
  5. Select "Page on your website";
  6. Choose Anchor name from dropdown list;
  7. Click on "Apply".

You can add animations on all elements on your website:

  1. Click on element in builder that will have animations;
  2. Select "Animation" section in right toolbar;
  3. Select "Effect" type (e.g. Fade in, Bounce in, Zoom in) and edit its properties if needed:
    • Direction;
    • Duration;
    • Delay;
    • Loop.
  4. Set effect on "Default" or / and on "Hover".

Set text style for your website builder.

  • Select "Settings" and "Styles" at top right of the website builder;
  • Select text style and select font, size, etc.;
  • Select "Links" and set link text colour and link hover;
  • Select "Advanced" to adjust aditional features.

  • Select "Settings" at the top of builder;
  • Select "Favicon";
  • Click favicon ;
  • Click "Add New" / "Upload New Picture" or drag and drop the file to upload or change favicon;
  • Click "Apply".

  • Login to your account;
  • Go to My Websites;
  • Click "Edit Website" button next to domain you would like to publish;
  • Make necessary changes to your website;
  • Click "Publish" website at top of the builder to make your website visible to public;
  • You can publish "Under construction" template of website while you create your website.

  • Click "New / Reset" dropdown list at top of builder;
  • Select "Reset" and start from beginning.

Note: All your current progress will be lost if you choose to reset template.

  1. Adding Cookie policy:
    • Go to "Settings" at the top of the builder and select "Settings";
    • Select "Cookie policy";
    • Click on "Enable cookie policy block".
    • Click on "Add new"; These cookies will be loaded only after visitor consents;
    • Write "Cookie name" and "Cookie description";
    • If necessary, check the box "Required functional cookie"; In this case, this cookie will be required.
  2. Customising Cookie policy:
    • Write button text;
    • Write customise button text;
    • Select text font, size, background, message colour, button colour and button text colour;
    • Write cookie policy message.
    • Click "Apply".

  • Click "Preview" at top of the website builder;
  • You can see how your website will look online through different formats (e.g. desktop);
  • Click "Close preview" at top right corner to close preview window.

Your websites are automatically created to look good on all devices.

To check your website responsiveness:

  • Select different size screens just above your website content;
  • Select preview.
    Select different size screens to see how it looks.

Note: If you need to adjust some elements only on particular screen see the link.

Elements visibility can be managed for:

  1. Devices:
    • Select an element / layout / page section;
    • Select "Visibility" on right toolbar;
    • Choose devices that you want to show/hide selected element/layout.
  2. Pages:
    • Select element / layout / page section;
    • Select "Visibility" on right toolbar;
    • Choose to "Show on current page only", "Show all pages" or "Show specific pages".

Elements visibility can be managed for:

  1. Select a layout you want to adjust;
  2. Select layout colour by clicking Background in right toolbar;
  3. Select layout colour or image / video for the background;
  4. Select "Visibility" in the right toolbar;
  5. Select devices that you want your layout to appear in (e.g. a wide screen, desktop, and tablet);
  6. Select a different size of screen above your website content (e.g. phone);
  7. Insert another layout in the same position where the previous was;
  8. Select that layout and choose layout colour by clicking "Background" in right toolbar;
  9. Select different layout colour or image / video for the background;
  10. Select "Visibility" in right toolbar and set it to show for that layout only (e.g. phone).

  • Select element that will be used to download a file (example: image, button, text);
  • Select "Advanced" tab in the right toolbar;
  • Find "URL" on tab;
  • Click next to "No link selected" button;
  • Select "File from your Website";
  • Click button;
  • Click "Upload New File";
  • Choose necessary file from computer;
  • Click "Select";
  • Click "Apply".

  1. Press Ctrl / Cmd key on your keyboard and select elements you want to edit;
  2. Make changes to selected elements in right toolbar.

Note: If you choose same category elements you will have more features to edit.

Each template has its own default elements and each element is placed differently per template.

So, after changing template, your created website will be lost.

Website have not been created:

  • Select the required "Under construction" template;
  • Edit website;
  • Click "Publish" at the top of website builder;
  • Click "New / Reset" dropdown list at the top of website builder and select "Change template";
  • Select new template;
  • Select the checkbox "Got it" and click "Yes, change template";
  • Edit your website, but don't publish it until it's finished.
    Use "Preview" button to view your website.
    Select "Publish" dropdown list at the top of website builder and select "Save Draft" to save your progress.


Hiding website while it is being created / updated:

  • Save backup of your current website;
  • Select "New / Reset" dropdown list at the top of website builder and select "Change template";
  • Select "Under construction" template;
  • Select the checkbox "Got it" and click "Yes, change template";
  • Edit website;
  • Selec "Publish" dropdown list at the top of website builder and select "Backup / Restore" option;
  • Restore backup of website you want to continue editing;
  • Edit your website, but don't publish it until it's finished.
    Use "Preview" button to view your website.
    Select "Publish" dropdown list at the top of website builder and select "Save Draft" to save your progress.

  1. Select an element you want to edit;
  2. Select "Visibility" in right toolbar;
  3. If an element is not visible but should be:
    • Select devices that you want your element to appear in.
  4. If it is still not appearing in the preview:
    • Find the element in Horizontal / Vertical (parental) layout and check for its "Visibility" option;
    • Select layout's visibility for necesary devices so its inner element would be also visible in the preview.

  1. Different customer experience:
    • 1-click-purchase ;
    • Catalogue with Inquiry form ;
    • Full E-commerce with Cart .
  2. Product Management:
    • Products (images, SKU, price, etc.);
    • Categories (for menu and filters);
    • Item Types (e.g. phones, monitors, etc.);
    • Product variations (e.g. colours);
    • Different listing options;
    • Different filters.
  3. Store Management:
    • Order management;
    • Currencies and formats;
    • Automatic invoice system;
    • Shipping and delivery options;
    • Stock management (Qty);
    • Customisable tax system (neto/bruto prices).
  4. 40+ payment gateways;
    • Element alignment does not have a strict structure.
      Note. No additional layouts should be added to floating block.
  5. E-commerce Templates:
    • Ready Templates;
    • Designing from scratch;
    • Easy integration to any template.
  6. Aditional features:
    • Terms and conditions;
    • Multiple languages;
    • SEO (including microdata).

You can create differrent type online stores.

To create full e-commerce with cart:


  1. Drag & drop "Commerce" from main toolbar;
  2. Choose shopping cart composition;
  3. Select "Payment Gateways" in right toolbar;
  4. Enable required payment gateways and click "Apply";
  5. Drag and drop "Commerce" from main toolbar;
  6. Choose store composition;
  7. Select "Edit products" in right toolbar;
  8. Edit your products and click "Apply".

  1. Select store and select "Filter" in right toolbar.
  2. Select from dropdown list "Default product sorting" for your products.

  1. Select products element and select "Listing" in right toolbar;
  2. Deselect "Show sorting dropdown".

  1. Drag & drop "Commerce" from main toolbar;
  2. Select payment gateway (e.g. Stripe);
  3. Fill required fields (your credentials for payment system, item name, shipping, etc.) in right toolbar.
Preview:
pay with stripe

  1. Drag & drop "Commerce" from main toolbar;
  2. Choose "Store" composition;
  3. Select "Edit products" in right toolbar;
  4. Edit your products and click "Apply";
  5. Select "Store" and select "Contact Form";
  6. Select and fill "Fields" that inquiry form will have;
  7. Select "E-mail settings" and fill required fields (email that form will be sent to, email that form will be sent from).
Preview:
cntact form

  1. Select "Store" and "Settings";
  2. Select "Use stock info to control sales";
    Note. Make sure all items in store have SKU assigned.

  1. Adding Bank Transfer with store module:
    • Drag & drop "Commerce" from main toolbar;
    • Choose shopping cart composition;
    • Select "Payment Gateways" in right toolbar;
    • Click Bank Transfer to add to payment gateways.
  2. Customising Bank Transfer with store module:
    • Write information to display when order is placed;
    • Click "Apply";
    • Select "Contact Form" in right toolbar;
    • Select "E-mail settings" and write "Form will be sent to this E-mail" and "Form will be sent from this E-mail".
      Write email subject, form sent message and maximum size of attachments.

  1. Drag & drop "Commerce" from main toolbar;
  2. Choose Commerce composition;
  3. Select "Store Cart" and select "Shipping Methods" in right toolbar;
  4. Select "Add item";
  5. Write "Item Name";
  6. Select "Destination Zone" from dropdown list;
  7. Select type "By subtotal" or "By weight";
  8. Select "Add Range";
  9. Write range value and add price;
  10. Select to add additional range;
  11. Write range value and set price to 0;
  12. Write "Estimated Delivery Times (days).

  1. Select your "Store" element and click "Check orders" in right toolbar;
  2. Select "Filter" dropdown menu to see particular type of order;
  3. See how to change order status.

  1. Select store and in right toolbar click "Edit products";
  2. In "Discount (%)" field write the percentage of discount;
  3. "Discounted Price" field appears and shows current product price.
  4. If you have variants and want to add different discounts for variants:
    • Select store and in right toolbar click "Edit products";
    • Select variants at the top of window;
    • Add discounts to every different variant.
add discount in e-commerce

  1. Select store and in right toolbar click "Invoices";
  2. Select "API Keys" at top of the window;
  3. Click "Add item" to create a new API key;
  4. Write "Name" for your key and select "Enable";
  5. Click "Show API documentation" to see base URL.
add store api support

  1. Adding coupons:
    • Select "Store" and click "Coupons" in right toolbar;
    • Click "Add item";
    • Click "Apply".
  2. Editing coupons:
    • Write "Code" name;
    • Select "Type" of coupon from dropdown list;
    • Write "Value";
    • Write "Date from" and "Date to";
    • Choose to enable or disable coupon;
    • Choose to "Apply for discounted products";
    • Write "Description" about the discount.
      Note: This will be seen only in website builder.
add coupons

  • If you need product's price in the store to be displayed in brutto, taxes should be left 0;
  • If you need product's price - in netto, add the taxes.

  • Go to Page structure on the right side of your website builder;
  • Сlick on the "Shopping Cart";
  • In right toolbar select "Payment Gateways";
  • Select payment gateway and select "Enabled" on top of window;
  • Fill in the payment information and click "Apply".

  1. Adding Cash on Delivery with store module:
    • Drag & drop "Commerce" from main toolbar;
    • Choose shopping cart composition;
    • Select "Payment Gateways" in right toolbar;
    • Select Cash on Delivery and click "Enabled" at top of window to add to payment gateways;
    • Write Cash on Delivery message that you want your clients to see;
    • Click "Apply" to save the progress.
  2. Customising Cash on Delivery with store module:
    • Send order confirmation:
      Select store cart and in right toolbar select "Contact Form"
      Select e-mail settings and write "Form will be sent to this E-mail" and Form will be sent from this E-mail".

  1. Adding PayPal as single-order button:
    • Drag & drop "Commerce" from main toolbar;
    • Choose PayPal composition;
    • Write "Email address to receive payments" in right toolbar.
    • Adding PayPal as single-order button:
      • Item description:
        Write "Item Name" in right toolbar.
      • Price:
        Write product price and currency in right toolbar.
      • Size:
        Set element size or "Allow to adjust size automatically" in right toolbar.
      • Shipping:
        Write "Shipping (Price)" in right toolbar.
  2. Adding PayPal with store module:
    • Drag & drop "Commerce" from main toolbar;
    • Choose shopping cart composition;
    • Select "Payment Gateways" in right toolbar;
    • Select PayPal and click "Enabled" on top of window to add to payment gateways;
    • Write PayPal "Email address to receive payments" to connect payment gateway to your PayPal account.
    • Customising Paypal with store module:
      • Style:
        Select Style tab to customise Paypal button.
    • Adding Paypal test mode:
      • Select Paypal "Test mode" in your payment gateways / on right toolbar;
      • Read Paypal how to turn on test mode.

  1. Adding Stripe as single-order button:
    • Drag & drop "Commerce" from main toolbar;
    • Choose Stripe composition;
    • Write "API Key" and "Secret Key" in right toolbar.
    • Customising a single-order button:
      • Item description:
        Write "Item Name" and "Product description" in right toolbar.
      • Price:
        Write product price and currency in right toolbar.
      • Size:
        Set element size or "Allow to adjust size automatically" in right toolbar.
  2. Adding Stripe with store module:
    • Drag & drop "Commerce" from main toolbar;
    • Choose shopping cart composition;
    • Select "Payment Gateways" in right toolbar;
    • Select Stripe and click "Enabled" on top of window to add to payment gateways;
    • Write Stripe "Publishable Key" and "Secret Key" and "Webhook Secret" to connect payment gateway to your Stripe account.
      Login to your Stripe account, Select "Developers" and see "API keys" and "Webhooks". Click Stripe to get webhook endpoint URL, write it in Stripe. Add event type "checkout.session.completed" for webhook endpoint.
    • Customising Stripe:
      • Style:
        Select Style tab to customise Stripe button.

  1. Adding form:
    • Drag & drop "Form" from main toolbar;
    • Choose form composition.
  2. Customising form:
    • Add simple fields:

      Select form and in right toolbar choose which simple fields to show.
      Select which fields are required.

    • Add options fields:

      Select form and in right toolbar choose option fields.
      Write question and options as seperate line and select which fields are required.

    • Add additional fields:

      Add additional fields message, attachments or checkboxes in right toolbar.

    • Submit button:

      Write submit button text.

    • URL after submit:

      Select URL after submit and write URL or select a page on your website.
      Select if required to "Open in a New Window".

    • Labels:

      Select "Label Style" from dropdown menu and "Label Column Width" in right toolbar.

    • Email settings:

      Write which email / emails form will be sent to and form will be sent from.
      Write email subject, form sent message.
      Set maximum size of attachements or set to "Submit to URL instead" to have your form data send to URL.

    • SMTP:

      Click "SMTP Enable" to enable SMTP in right toolbar.
      Write "SMTP Host" and "SMTP Port" in right toolbar.
      Select "SMTP Encryption" in right toolbar.
      Write "SMTP Username" and "SMTP Password" in right toolbar.

    • Google reCAPTCHA (v2):

      Write "Site key" and "Secret key" in right toolbar to add google reCAPTCHA.

    • Size:

      Set form size or "Allow to adjust size automatically" in right toolbar.

When you get this error when sending mail from your website then it usually means one of these:

  • SMTP data is incorrect (double-check username and password, make sure that you specified correct host and port).

  • Firewall on your hosting server blocks outgoing connections from specified SMTP host and / or port. Contact your hosting support and describe this problem to fix the issue.

  • Specified SMTP host (in case if it is a domain — not IP) is not resolved on your hosting server or resolved to a wrong IP address. Contact your hosting support and describe this problem to fix the issue.

For more details on this issue please refer this page.

The problem may occur when you are using field Form will be sent from this Email in form configuration in builder. For example you use address in this field [email protected]. Then mails may not be received on your email account due to the fact that domain mysite.com does not have DNS record of type SPF (for more details please see https://en.wikipedia.org/wiki/Sender_Policy_Framework). Due to this mails can be blocked by mail servers. If you are an owner of domain "mysite.com" you need to add SPF record in DNS configuration of your domain.

When you do not have field "Form will be sent from this Email" filled in then the address [email protected] is used (where "mysite.com" is replaced with your website domain name). In this case the reason of not receiving mails is the same as described above.

If this error is thrown during publication then it means that builder cannot open folder where the website is meant to be published (usually the folder is "public_html" but it can differ depending on hosting control panel).

To fix this error just make sure that you have web root folder in your home directory in file manager. If you are not sure what folder exactly you need to create (or check existence) then contact your hosting provider and provide this FAQ message.

If this error is thrown during publication then it means that builder cannot open folder where the website is meant to be published (usually the folder is "public_html" but it can differ depending on hosting control panel).

You accidentally pressed "Reset" or "Change template" button. Check if you have manual or automatic backup enabled. Hover on Publish icon and you will see "Backup / Restore" item;

You closed the website builder without pressing "Save draft" after creating a website. Always make sure you saved your website before closing the browser tab. Also we advise to make website backups regularly.

To solve this problem please take the following steps:

  1. Open builder in Chrome or Firefox browser;
  2. Open developer tools in browser (key F12);
  3. Switch to "Network" tab;
  4. Click on "Save" button in builder;
  5. Click on appeared request line (it should begin with "?sess=");
  6. Switch to "Response" tab;
  7. Copy text you see in this tab;
  8. Create ticket on OpsPi Dashboard support link and tell us about "error loading page" and paste copied text. Our developers will fix this problem;

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» How to create a subdomain in H-Sphere

» How to submit a trouble ticket in H-Sphere

» How to create URL redirect in H-Sphere

» How to login to webmail from H-Sphere

» How to use WebShell in H-Sphere

» How to create an Instant Alias Template in H-Sphere

» How to create billing period in H-Sphere

» How to blacklist an user in H-Sphere

» How to setup your corporate site in H-Sphere

» How to create plans in H-Sphere

» How to track services offered with Custom jobs in H-Sphere

» How to delete/restore an account in H-Sphere

» How to create your DNS zone in H-Sphere

» How to login to H-Sphere as a reseller

» How to change the look and feel of H-Sphere

» How to enable email notifications H-Sphere

» How to setup payment settings in H-Sphere

» How to enable reports in H-Sphere

» How to limit end-user resources in H-Sphere

» How to add server aliases in H-Sphere

» How to configure a Client Support Center in H-Sphere

» How to suspend a user account in H-Sphere

» How to find a user's account in H-Sphere

» How to log in to Plesk as an Administrator

Screenshot   |    Flash Help

» Getting Started with Parallels Plesk Panel 10

Screenshot   |    Flash Help

» How to create and manage Resellers in Plesk

Screenshot   |    Flash Help

» How to create and manage Reseller Plans in Plesk

Screenshot   |    Flash Help

» How to manage IP addresses in Plesk

Screenshot   |    Flash Help

» How to upload additional Applications in Plesk

Screenshot   |   Flash Help

» How to configure and manage Database Servers in Plesk

Screenshot   |   Flash Help

» How to send Mass E-mail Messages in Plesk

Screenshot   |    Flash Help

» How to manage your system's Scheduled Tasks in Plesk

Screenshot   |    <Flash Help

» How to use the Event Manager in Plesk

» Viewing and Configuring Server Health Reports in Plesk

Screenshot   |    Flash Help

» How to change the server's hostname and other settings in Plesk

Screenshot   |    Flash Help

» How to adjust the System Time in Plesk

Screenshot   |    Flash Help

» How to configure the DNS Template Settings in Plesk

Screenshot   |   Flash Help

» How to configure the DNS Template Settings in Plesk

Screenshot   |    Flash Help

» How to configure Mail Server and Virus Protection Settings in Plesk

Screenshot   |    Flash Help

» How to set up E-mail Notifications in Plesk

Screenshot   |    Flash Help

» How to change the Action Log settings in Plesk

Screenshot   |    Flash Help

» How to log in to Plesk

» Becoming familiar with the Plesk interface

» How to get help with Plesk

» How to change your Password and Contact Information in Plesk

» How to change a subscription's login info in Plesk

» How to create and manage User Roles in Plesk

» How to create and manage User Accounts in Plesk   -   

» How to create and manage E-mail Accounts in Plesk

» How to create E-mail Aliases in Plesk

» How to specify a Catchall E-mail Account in Plesk

» How to set up E-mail Forwarding in Plesk

» How to enable Auto-Reply for an E-mail Address in Plesk

» How to use the Spam Filter and Antivirus Protection in Plesk

» How to access Webmail in Plesk

» How to create Mailing Lists in Plesk

» How to add and manage Domains & Subdomains in Plesk

» How to create Domain Aliases in Plesk

» How to find and install Applications in Plesk

» How to use the File Manager in Plesk

» How to view website statistics in Plesk

» How to change your FTP account credentials in Plesk

» How to create additional FTP accounts in Plesk

» How to set up Anonymous FTP access in Plesk

» How to manage your domains' DNS Zones in Plesk

» How to install SSL Certificates in Plesk

» How to use the Backup Manager in Plesk

» How to password protect a directory in Plesk

» How to set up Scheduled Tasks (Cron Jobs) in Plesk

» How to create Databases in Plesk

» How to manage databases with the Webadmin in Plesk

» How to view and manage a website's logs in Plesk

» How to set up Web Users in Plesk

» How to create Custom Buttons in Plesk

» How to log in to Plesk as a Reseller

» Getting Started with Parallels Plesk Panel 10

» How to change your Password and Contact Information in Plesk

» How to create and manage Customers in Plesk

» How to create and manage Subscriptions in Plesk

» How to create and manage Service Plans in Plesk

» How to create and manage Add-ons in Plesk

» How to activate or suspend a Customer or Subscription in Plesk

» How to remove a Customer or Subscription in Plesk

» How to change a customer's Login Info in Plesk

» How to change a subscription's IP address and System Login Info in Plesk

» How to access a subscriber's Control Panel in Plesk

» How to change a subscription's Plan and Add-ons in Plesk

» How to customize a subscription in Plesk

» How to synchronize a subscription with its Service Plan in Plesk

» How to change a subscription's Expiration Date in Plesk

» How to move a subscription from one customer to another in Plesk

» How to view a report of app installations in Plesk

» Viewing Resource Usage Statistics and Reports in Plesk

» How to manage the Virtual Host Template in Plesk

» How to use the Backup Manager in Plesk

» How to customize your Panel Branding in Plesk

» How to create Custom Buttons in Plesk

» How to add a domain in WebsitePanel

» How to add Scheduled Tasks in WebsitePanel

» How to use the Application Installer in WebsitePanel

» How to backup and restore your user account in WebsitePanel

» How to create users for a database in WebsitePanel

» How to create a mail account in WebsitePanel

» How to create a MySQL database in WebsitePanel

» How to create a peer account in WebsitePanel

» How to create a MS SQL server database in WebsitePanel

» How to create Web Sites in WebsitePanel

» How to edit your account details in WebsitePanel

» How to setup email forwarding in WebsitePanel

» How to create custom error pages in WebsitePanel

» How to use File Manager in WebsitePanel

» How to install FrontPage extensions in WebsitePanel

» How to create a FTP account in WebsitePanel

» How to login to WebsitePanel

» How to create an ODBC DSN (Data Source Name) in WebsitePanel

» How to view your quotas in WebsitePanel

» How to view Reports in WebsitePanel

» How to add a shared SSL folder in WebsitePanel

» How to create a sub-domain in WebsitePanel

» How to enable offline payments in WebsitePanel

» How to create hosting account addons in WebsitePanel

» How to backup your hosting space in WebsitePanel

» How to enable credit card payments in WebsitePanel

» How to create a customer account in WebsitePanel

» How to create a peer account in WebsitePanel

» How to create hosting plans in WebsitePanel

» How to enable Directi domain registration in WebsitePanel

» How to update your contact information in WebsitePanel

» How to update your profile in WebsitePanel

» How to edit email notifications in WebsitePanel

» How to enable enom domain registration in WebsitePanel

» How to login to WebsitePanel as a reseller

» How to change your reseller password in WebsitePanel

» How to enable PayPal payments in WebsitePanel

» How to set your Terms and Conditions in WebsitePanel

All Comodo SSL Digital Certificates are managed through Client Area - https://billing.jodohost.com/. SSL Can be purchased from ../ssl-digital-certificates.asp or from Client Area

All Thawte SSL Digital Certificates are managed through Customer CP - http://domainsgofast.com/login.php. SSL Can be purchased from http://domainsgofast.com/digital-ssl-certificate/index.php or Customer CP.

This is the most efficient way to contact us. Emergency tickets are generally answered within 5-15 minutes. Our support staff continuously looks for new tickets and answer them 24x7x365 days basis. When you open a new ticket, you will get a ticket confirmation number. If later you contact us by Live Chat or by phone, please keep this number handy.

Please see the following, to choose to appropriate helpdesk link for support:

Windows or Linux Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.jodoshared.com
Please Use: https://billing.jodohost.com/ for supports

Reseller Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: Click here for Cluster 1
https://billing.jodohost.com/ for support

Windows, Linux or Reseller Hosting Customers, with
Date of Signup: After June 23rd, 2007, and
Control Panel: Click here for Cluster 2
https://billing.jodohost.com/ for support

Windows VPS Hosting Customers, please login directly to your
Support Center - https://billing.jodohost.com/ (Use your Hsphere login details to open a ticket in support)

Our Support forums allow customers to interact with each other and to seek help on general issues. Our support forums are available at http://support.jodohost.com. Please use our ticket system to directly contact us or to seek help on more specific issues.

Although it is recommended that you use our ticket system, customers may also contact us for support on the following email addresses. These are directly fed into our ticket system and you'd be emailed back with a ticket confirmation email:

Windows or Linux Hosting, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.jodoshared.com/
please email [email protected] for support

Reseller Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.myhsphere.biz
please email [email protected] for support

Windows, Linux or Reseller Hosting Customers, with
Date of Signup: After June 23rd, 2007, and
Control Panel: https://cp.gohsphere.com
please email [email protected] for support

Windows VPS Customers, please email [email protected] for support

(Please always mention your user name when contacting us by e-mail)

To chat with a customer service representative, please click the "Live Chat" link on our website. You'll be able to talk to a support representative 24x7.

You can contact us on following numbers on 24 hrs basis:

India: 1800 102 6004 (Available 24x7)
USA: (941) 876-6175 (Available 24x7)