Pre-Sales FAQ

Our servers are located at a private facility in Waco, TX. The datacentre uses an advanced environmental control system that regulates temperature and humidity levels throughout the facility. State-of-the-art fire suppression & electric systems prevent any fires or power surges from disrupting server operations. The only entrance to the datacentre suites are through highly secured entryways, protected with monitored and secure keypad access. The datacentre is located in an area outside of the 100 year flood plain. In the case of power outages, the facility has full UPS protection and on-site generators and enough fuel reserves to last multiple days.

JodoHost made its beginning in December 2002. Since then, we have seen rapid growth and have been recognized by our customers for excellent customer service and system reliability. We attribute our success to our highly qualified team of administrators and our state-of-the-art software and equipment. APYL Inc., is a Florida based Corporation. APYL Group has been in business since 1995.

We do not outsource our support to any other company. We employ our own full-time staff of over 20 seasoned professionals.

VPS is dedicated amount of resources (CPU, Memory etc.) on a physical server made to work like virtual machine in itself. It is as capable as an individual dedicated server. In VPS Hosting, an application or a website runs independent of other VPS on same physical server and communicate with devices installed on it. Each VPS runs its own OS and independently rebooted. Hyper-V is virtualization technology from Microsoft, while Virtuozzo is from company named Parallels. Customer gets Remote Desktop Terminal Access to VPS for installing needed application on it. Customer is responsible for managing VPS unless buys JodoHost Server Management Service.

It is called so as resources on these servers are shared by many customers. In Shared Hosting a customer gets FTP access to a server for uploading websites files. The customer also gets End-user Control Panel access to add/configure domains and to create email accounts, etc. It is fully JodoHost managed service. We use Plesk and H-Sphere Control Panel for Shared Hosting.

In semi-dedicated hosting a server is shared by 10 to 15 users, so they get superior server performance. In semi-dedicated hosting a customer can run their own custom dll/COM files, host a website or applications which need lots of server resources which is not possible on shared hosting. Customer gets FTP access to a server for uploading websites files. The customer also gets End-user Control Panel access to add/configure domains and to create email accounts, etc. It is fully JodoHost managed service. We use H-Sphere Control Panel for Shared Hosting.

Customer gets access to a physical server. Customer access Dedicated Server thru KVM and RDP/SSH etc. JodoHost will install OS as required by the Customer. Customer is responsible for managing the server unless buys JodoHost Server Management Services. We use H-Sphere Control Panel for Shared Hosting.

In Reseller Hosting, a Reseller gets bulk disk space on our Windows & Linux servers. The Reseller can make Shared Hosting plans to sell web hosting space along with all the available features. In Reseller Hosting, the Reseller gets access to a Reseller Control Panel (CP) to manage his or her hosting operating, and the Reseller's clients get access to End-User Control panels so they can manage their domains. We use H-Sphere Control Panel for Shared Hosting.

Yes, our Windows & Linux Hosting plans allow you to host multiple domains/websites. Our Reseller & VPS plans allow you to host unlimited domains/websites

Our Reseller plans are at a totally different level compared to our Shared Plans. Our Reseller plans require more setup time and a greater learning curve to setup. Additionally, Resellers can use no more than 33% of the given disk space and bandwidth resources in a single account. That means if you are signed up for the ValueHost plan, the biggest account you can host is 1.66GB Disk Space (33% of 5GB) and 26.66GB Monthly Transfer (33% of 80GB). You can host an unlimited number of smaller accounts but cannot create a single large account that is larger than 33% of the given Disk Space or Monthly Transfer. This rule ensures that your accounts get evenly spread over multiple servers, allowing us to sell you bulk resources cheaper. In a Shared Plan, your websites are hosted from a single server and hence the entire load of customer websites is cantered on one server. Hence disk space/bandwidth resources are priced higher in Shared Plans.

Yes, we do. Please check this link for further details: http://www.jodohost.com/anonsupport.asp

We screen all new signups (including trials), and typical activation time is less than 1 hours. If there is delay in activation, please contact LiveChat.

No, you are not required to transfer your domain to us. You need to just change the Domain Name Server (DNS) settings with your current domain registrar. JodoHost DNS information is emailed to you when you add a domain during sign-up.

Yes, for each domain you add to the control panel, you'll be given an Instant Access domain alias through which you may test your site before its actually resolving.

At JodoHost Disk space usage is calculated on the basis of Summary Disk Space. This is the total amount of space you can use across our servers. It is inclusive of web space (for your website files), mail space and database space. This space is based on average usage and not allocation. Every 24 hours, our system calculates how much total data you are storing on our servers (web + e-mail + database). At the end of a 30 day month, it would have 30 readings. The average of these 30 readings would be taken and that would be your actual summary disk space usage for that month.

We have two types of Windows Web servers. One with ASP.NET installed the other with ColdFusion. Hence we cannot simultaneously serve ColdFusion and ASP.NET sites from the same end-user account. If you need to run both together, please contact our Sales department.

Customer can send/receive emails from desktop applications like Outlook Express. Customer can also access mail using any of our available WebMail clients (Roundcube, Squirrelmail, Dwmail, Horde) by visiting a url similar to http://mail.jodohost.com/ but with customer domain name.

You can use as much SQL space and e-mail space as you want under your total Summary Disk Space. This means if you want to use 100MB for a SQL Server 2008 database, you can as long as you use only 100MB for web space and e-mail A major concern from our customers has been how much e-mail space they will use if they are heavy e-mail user. The response in most cases is under 1MB. This is because the system is based on the average utilization of your mail box on our servers. So if you download your e-mail frequently, you e-mail usage will be next to nill.

Yes, we can do so for free. While we maintain backups of all our servers, we do encourage customers to take their own. JodoHost cannot be held responsible for any data-loss (please read our Terms of Service for more)

From within your Hosting Control Panel, you can easily change your Hosting Plan. There is no fee and you can change any time. You can even upgrade from a shared plan to a reseller plan but this would be more complicated. To do so, you'd first have to sign up for a reseller account and once you have set it up, request Support to transfer your shared account to your Reseller Account.

We accept Visa, MasterCard, American Express thru Authorize.Net secure payment gateway. Cards are automatically charged on every billing cycle until cancelled by customer. We also accept Paypal and 2Checkout (V/M/AmEx/Discover and US Bank eCheck). When paying thru Paypal/2Checkout, customer initiates payment every month.

NO, except 8.25% Sales Taxes (and Tax Exemption Code) is applicable ONLY on Texas, USA residents, others please ignore filling out Tax Exemption Code.

Trial Hosting is only available in Shared Hosting Plans. It allows customer to try our hosting services without actually paying anything. When customer sign-up for Trial Hosting, credit card details are not asked. The trial period lasts for 7 days. After 7 days, unless customer converts to Pay Mode, account gets automatically suspended. When customer switch to Pay Mode, system will charge customer from the date of trial signed up.

From within your Hosting Control Panel you can change your billing period to 1-month, 6-month or 1-year any time. You can pay your balance amount from Billing Profile in the Billing section of your Hosting Control Panel. Also you can view online invoices in the Billing section for details of credits and debits made to your account. Unfortunately, we do not offer discounts for paying in advance but that does save you from paying repeatedly

You can buy any sort of add-on, whether it is a resource or a feature from within your Control Panel. If you want more disk space, you can click "Change" in front of the disk space indicator and increase your amount to the desired level. Similarly you can buy IPs, cold fusion accounts, etc.

JodoHost guarantees 99.9% uptime. Uptime is covered under our Service Level Guarantee (SLA).

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