Pre-Sales FAQ

Our primary hosting infrastructure operates from our Dallas and Plano, Texas data centers, along with our New York data center. Our facilities use advanced environmental control systems that regulate temperature and humidity levels, state-of-the-art fire suppression & electric systems, and highly secured entryways protected with monitored keypad access. In the case of power outages, the facilities have full UPS protection and on-site generators with fuel reserves to last multiple days. Managed and custom infrastructure solutions are also available in Europe and Latin America.

JodoHost made its beginning in December 2002. Since then, we have seen rapid growth and have been recognized by our customers for excellent customer service and system reliability. We attribute our success to our highly qualified team of administrators and our state-of-the-art software and equipment. JodoHost is a vertical of APYL Inc., a Florida based Corporation. APYL Group has been in business since 1995.

We do not outsource our support to any other company. We employ our own full-time staff of seasoned professionals.

Shared Hosting is a fully managed hosting service for websites, email, databases, and DNS. Customers manage their services through the OPSPI customer dashboard while JodoHost manages the underlying infrastructure, security updates, and platform operations. Windows and Linux hosting are available from the same account.

Managed VPS Hosting provides dedicated virtual server resources with administrator (Windows) or root (Linux) access. JodoHost manages the operating system, security updates, monitoring, and infrastructure while customers remain in full control of their applications and server configuration.

Managed Dedicated Servers provide an entire physical server dedicated to your workloads. JodoHost manages the server hardware, operating system, monitoring, security updates, and infrastructure while customers retain full administrative control of applications and services.

In Reseller Hosting, a Reseller gets bulk resources on our Windows & Linux platform. The Reseller can create hosting plans and sell web hosting space along with all the available features. Resellers manage their hosting business through the OPSPI reseller panel, and their customers get access to their own end-user dashboards to manage domains, websites and email.

OPSPI is JodoHost's hosting platform used to provision and manage websites, email, DNS, databases, VPS, dedicated servers, and reseller hosting. It combines hosting automation with a distributed platform architecture designed for modern hosting operations.

Yes. Windows and Linux hosting can be managed from the same OPSPI account using a single customer dashboard.

Yes, our multi-site Windows & Linux Hosting plans allow you to host multiple websites. Our Reseller, VPS and Dedicated Server plans allow you to host unlimited domains/websites.

Yes. OPSPI includes native WordPress deployment that automatically provisions the website and database, allowing you to begin working immediately without manual setup.

Yes. Beyond infrastructure management, we regularly assist customers with deploying applications such as WordPress, Docker, PostgreSQL, SQL Server, GitLab, Jenkins, Node.js, ASP.NET, Python applications, and other business workloads.

Yes. We can assist with migrating websites, databases, email, and DNS from many hosting platforms. Migration requirements vary depending on the application and hosting environment.

We screen all new signups, and typical activation time is less than 1 hour. If there is a delay in activation, please contact our support team.

No, you are not required to transfer your domain to us. You need to just change the Domain Name Server (DNS) settings with your current domain registrar. JodoHost DNS information is emailed to you when you add a domain to your account.

Yes, for each domain you add to your account, you'll be given a temporary access URL through which you may test your site before it actually resolves.

Domain registrations and related services are managed through our domain platform, DomainsGoFast. For domain-related agreements, policies and frequently asked questions, please visit the DomainsGoFast Knowledge Base.

You can send and receive email from desktop and mobile applications such as Outlook using IMAP, POP3 and SMTP. You can also access your mail through our webmail client from any browser.

Yes, we can do so for free. While we maintain backups of all our servers, we do encourage customers to take their own. JodoHost cannot be held responsible for any data-loss (please read our Terms of Service for more)

From within your OPSPI dashboard, you can easily change your Hosting Plan. There is no fee and you can change any time. You can even upgrade from a shared plan to a reseller plan but this would be more complicated. To do so, you'd first have to sign up for a reseller account and once you have set it up, request Support to transfer your shared account to your Reseller Account.

We accept Visa, MasterCard, American Express thru Authorize.Net secure payment gateway. Cards are automatically charged on every billing cycle until cancelled by customer. We also accept Paypal. When paying thru Paypal, customer initiates payment every month.

NO, except 8.25% Sales Taxes (and Tax Exemption Code) is applicable ONLY on Texas, USA residents, others please ignore filling out Tax Exemption Code.

From within your OPSPI dashboard you can change your billing period to 1-month, 6-month or 1-year any time. You can pay your balance amount and view online invoices in the Billing section of your account. Unfortunately, we do not offer discounts for paying in advance but that does save you from paying repeatedly.

You can buy add-ons, whether it is a resource or a feature, from within your OPSPI dashboard. If you want more disk space, you can click "Change" in front of the disk space indicator and increase your amount to the desired level. Similarly you can buy additional IPs and other add-ons.

JodoHost guarantees 99.9% uptime. Uptime is covered under our Service Level Guarantee (SLA).

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